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Frequently Asked Questions
How do I order from you?
  1) You can order online. When ordering online simply click on the "Add to Cart" button. By clicking on the "Add to Cart" button, the site will automatically take you to our easy web-based system. Our web-based system is a quick and easy way to order items right to your doorsteps. It's fun and confidential. After you have placed an order with us, we will send a confirmation letter to your e-mail address regarding the order you have placed with us. 2) You also can order by phone. Call toll-free at 888-8REDTAG(873-3824), Monday through Friday, 8AM to 5PM (PST). We are ready to take your order or to help you with any questions you have. For faster service please have your name, e-mail address, item number, billing information, and type of payment ready when you are calling.
Do you offer drop shipping?
  Sorry, we do not offer drop shipping service due to prompt changing inventory.
How do I navigate the site?
  To navigate this website, simply click on a category you might be interested in. Categories are located on the left and bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
When will my credit card be charged?
  Your credit card will be charged within 24 hours after the order is placed completely.
How do I get and use a discount coupon?
  We email monthly discount coupon code to our all registered customers on the first week of the month and you just can simply enter the code at your shopping cart section as many times as you would like.
How much is the international shipping cost?
  Shipping cost will be calculated after order is complete and you will be noticed about shipping cost.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
Is there any minimum order amount?
  No, there is no minimum order amount but all items are sold in prepackages.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
When will my order be shipped?
  After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information. We usually ship your orders on the same day or the next business day.
What is your return policy?
  Please see our Returning Info for complete details regarding our return policy.
Can I use your item photo images for my online store?
  Yes, you may use our photo images for your online store upon purchase.
Do I have to pay sales tax?
  No, you don't have to. That's because all our sales are for resellers. All resellers must collect applicable sales tax from their customers.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.